Privacy Policy

1. Introduction

MechLink (“MechLink”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the MechLink platform.

By using MechLink, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

• Full name
• Email address
• Phone number
• Profile photo
• Residential or service location
• Vehicle information

Mechanic & Vendor Information

• Business name and workshop address
• Verification documents
• Professional certifications
• Bank account information for payouts

Service Information

• Repair requests and service history
• Quotes, bids, and negotiations
• Images uploaded to the platform
• Reviews, ratings, and customer support interactions

Technical Information

• IP address
• Browser and device information
• Operating system
• Usage analytics and log data

3. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Connect customers with mechanics and service providers
• Verify identities and maintain platform trust
• Process transactions and payouts
• Improve platform functionality and user experience
• Prevent fraud, abuse, and unauthorized activity
• Provide customer support and communications
• Comply with legal and regulatory obligations

4. Location Information

With your permission, MechLink may collect location information to help connect you with nearby mechanics, service providers, and roadside assistance services. Location information is only used to improve service delivery and platform functionality.

5. Payments and Financial Information

Payments on MechLink may be processed through trusted third-party payment providers. We do not store complete debit or credit card information on our servers.

Transaction records may be retained for accounting, fraud prevention, dispute resolution, and compliance purposes.

6. Identity Verification & KYC

To maintain trust and safety on the platform, MechLink may require certain users, mechanics, vendors, or service providers to complete identity verification.

Verification information may include:

• Government-issued identification
• Driver's license
• National Identification Number (NIN)
• Business registration documents
• Other supporting verification documents

7. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate the platform, including:

• Cloud hosting providers
• Payment processors
• Email and communication services
• Analytics providers
• Identity verification providers

We may also disclose information where required by applicable law, court order, government request, or regulatory authority.

8. Data Security

We implement reasonable technical and organizational measures to protect your information, including secure authentication, controlled access, encrypted communications, and secure cloud infrastructure.

While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights

Subject to applicable laws, including the Nigerian Data Protection Act (NDPA), you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable
• Request a copy of your personal information

11. Cookies and Analytics

MechLink may use cookies and similar technologies to maintain user sessions, remember preferences, improve platform performance, and understand how users interact with our services.

12. Children's Privacy

MechLink is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Email: customerservice@mechlink.com.ng

Website: https://mechlink.com.ng